20 November 2023
Initiated by DESCOURS & CABAUD in 2018, the customer satisfaction barometer is back for its 7th wave.
From Monday, October 9 to the end of November 2023, our independent partner INIT is interviewing a representative sample of our active customers by telephone to measure their satisfaction.
In all, some 5,600 customers of our three brands – 3,500 PROLIANS customers, 1,300 DEXIS customers and 800 HYDRALIANS customers – will be surveyed to gather their overall and detailed satisfaction throughout the customer journey: relations with sales staff, field sales, product offering, store, outdoor park, delivery, website and complaints…. For each of these areas, the barometer enables us to measure changes in satisfaction, highlight our strengths and prioritize our areas for improvement.
The first results will be communicated at the beginning of 2024 by brand, then broken down by subsidiary as in previous years, so that Group employees can benefit from personalized results.
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